Customer Service Representative

Job Location: Rogers, AR

An Equal Opportunity/ Affirmative Action Employer – AA/EOE/M/F/D/V

TruGreen® is a proud member of the ServiceMaster® Family of Brands. The ServiceMaster Company currently employs more than 27,000 people nationwide. ServiceMaster provides service to residential and commercial customers in the United States, where they serve 8.5 million homes and businesses each year. Other ServiceMaster brands include: American Home Shield®, AmeriSpec®, Furniture Medic®, Merry Maids®, ServiceMaster Clean®, and TruGreen®.

TruGreen® is the nation's largest and most comprehensive provider of lawn services. Headquartered in Memphis, TN, we have more than 245 branches throughout the country. Although we are national in reach and reliability, we have a small company feel as our highly trained professionals live and work in the communities they serve.

As with our customers, we are committed to providing personalized attention for our employees. We focus on developing our people by building proud, dynamic teams while helping employees reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"

Cultivate confidence.

At TruGreen, we do more than just care for lawns. We instill confidence in our customers. If you’re driven to achieve a higher level of success, you’ll find challenge and real rewards with us.

SUMMARY:

Receives and attempts to resolve customer service problems/questions in a timely and professional manner to enhance customer satisfaction and reduce cancellations. Impacts revenues through efforts to sell new customers/services and retain existing customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The essential duties and responsibilities are listed below. Other duties may be assigned.

• Directly responsible for customer retention.

• Dispatches by radio, service calls, and additional productions.

• Assists in calling customers to confirm scheduled lawn/hort treatment.

• Records and reports service and cancel information to management.

• Maintains customer database.

• Identifies or creates customer wants and needs and offers solutions/benefits to sell new or additional services.

• Provides answers/solutions to customer inquiries and problems.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); or one to three months related experience and/or training, or equivalent combination of education and experience.
824296

Job ID: 86864-49176