Authorizer I

Job Location: Carroll, IA

An Equal Opportunity/ Affirmative Action Employer – AA/EOE/M/F/D/V

Hours: 11 am - 7:30 pm

Position Overview

Represents American Home Shield to customers and business partners (e.g., contractors,

realtors, etc.). Acquires knowledge and understanding of AHS product coverage and must

adhere to departmental guidelines, policies, and procedures while maintaining a professional

and businesslike relationship with both internal and external customers. Provides every

customer with the best possible service experience.

Responsibilities

1. Assists customers, contractors, and/or business partners via inbound and outbound

telephone calls, written correspondence and/or electronic communication according to all

AHS policies, procedures and contract coverage

2. Explains and upholds contract coverage to customers and/or contractors

3. Follows up with customers, contractors, and/or business partners to ensure customer

service issues are resolved

4. Maintains current knowledge of all AHS policies, procedures, programs and completes required continuing education courses

Competencies

• ServiceMaster Objectives

• Customer Orientation/Positive Impact

• Results Orientations/Sense of Urgency

• Change Mastery

• Relationship Building/Sensitivity

• Integrity/High Standards

Education and Experience Requirements

• High school diploma or general education degree (GED) required

• Customer service experience and/or training preferred

Knowledge, Skills, and Abilities

• Customer service

• Computer literacy

• Problem solving and decision making

• Attention to detail

• Multi-tasking

• Adapt to a fast-paced environment

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this

classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so

classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
373338

Job ID: 89592&companyGeographyId=58411