Appliance Associate

Job Location: Carroll, IA

ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

An Equal Opportunity/ Affirmative Action Employer – AA/EOE/M/F/D/V

Hours: 8:00 a.m. - 5:00 p.m.

Position Overview

Communicates with customers regarding appliance options when a covered appliance must be

replaced. Assists the customer in choosing a replacement appliance, describing features and

upgrade opportunities.

Responsibilities

• Determines the set of features on the customers’ current appliance.

• Assists the customer in finding a comparable replacement appliance from a preferred

supplier.

• Offers the customer the option to upgrade appliances, and discusses enhanced features.

• Makes contact with customers to discuss product replacement and/or repair options.

Competencies

• ServiceMaster Commitment

• Customer Orientation/Positive Impact

• Results Orientation/Sense of Urgency

• Change Mastery

• Relationship Building/Sensitivity

• Problem Solving and Decision Making

• Initiative

Education and Experience Requirements

• High school diploma or general education degree (GED) required

• 1-3 years of customer service experience and/or training required, or an equivalent

combination of education and experience

Knowledge, Skills, and Abilities

• Knowledge of contract coverage, including systems and appliances

• Math skills

• Knowledge of AHS policies and procedures

• Conflict resolution skills

• Computer skills (Microsoft Word, Excel, Outlook)

• Attention to detail

• Multi-tasking

• Adapt to a fast-paced environment

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
617995

Job ID: 99154&companyGeographyId=58411