Customer Retention Representative

Job Location: Portage, MI

An Equal Opportunity/ Affirmative Action Employer – AA/EOE/M/F/D/V

TruGreen® is a proud member of the ServiceMaster® Family of Brands. The ServiceMaster Company currently employs more than 27,000 people nationwide. ServiceMaster provides service to residential and commercial customers in the United States, where they serve 8.5 million homes and businesses each year. Other ServiceMaster brands include: American Home Shield®, AmeriSpec®, Furniture Medic®, Merry Maids®, ServiceMaster Clean®, and TruGreen®.

TruGreen® is the nation's largest and most comprehensive provider of lawn services. Headquartered in Memphis, TN, we have more than 245 branches throughout the country. Although we are national in reach and reliability, we have a small company feel as our highly trained professionals live and work in the communities they serve.

As with our customers, we are committed to providing personalized attention for our employees. We focus on developing our people by building proud, dynamic teams while helping employees reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"

Cultivate confidence.

At TruGreen, we do more than just care for lawns. We instill confidence in our customers. If you’re driven to achieve a higher level of success, you’ll find challenge and real rewards with us.

SUMMARY:

Improves customer retention through effective follow-up to cancellations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The essential duties and responsibilities are listed below. Other duties may be assigned.

• Directs immediate attention to cancel pending customers.

• Provides immediate follow-up on customer complaints/concerns.

• Contacts canceling customers to resolve concerns and retain the customer’s business.

• Converses with other branch personnel to obtain facts regarding customer complaints.

• Notifies customer and designated personnel of findings, adjustments, and recommendations such as refund of money, credit of customer’s account, or adjustment of customer’s bill.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or equivalent; one to two years related experience and/or training, or equivalent combination of education and experience.
716440

Job ID: 88926-49107