http://jobs.servicemaster.com/careers/call-center-jobs en
Position Overview

Responsible for supervising and coaching a team of associates to provide excellent customer

satisfaction for internal and external customers. Responsible for resolving customer issues,

controlling cost and supporting customer and associate retention. This position implements

policies and procedures and monitors daily staffing and scheduling.

Responsibilities<...]]> Fri, 18 May 2012 16:00:00 GMT 2440704-Memphis-Call-Center
An Equal Opportunity/Affirmative Action Employer – AA/EOE/M/F/D/V

Position Overview

Team lead role for Inside Sales. Receives and/or places telephone calls which are basic and routine to handle any/all aspects of customer accounts, including solicitation, inquiries, and problem resolution. Cultivates and maintains on-going customer relationships. Uses compu...]]> Mon, 14 May 2012 16:00:00 GMT 2430760-Dallas-Inside-Sales
An Equal Opportunity/ Affirmative Action Employer – AA/EOE/M/F/D/V

Position Overview

Uses workforce scheduling applications to track and monitor call volume and trends. Monitors productivity metrics and schedules to ensure adequate staffing to meet business needs. Develops and maintains a scheduling database to track availability of associates. Prepares and ...]]> Fri, 27 Apr 2012 16:00:00 GMT 2385273-Memphis-Call-Center
An Equal Opportunity/Affirmative Action Employer – AA/EOE/M/F/D/V

Position Overview

Processes daily operations reports, agent score cards, daily flashes, and quartile reports by each campaign and by relevant associates; tracks attendance for all contact centers.

Responsibilities

• Compiles and creates daily reports for the inbound and outb...]]> Fri, 27 Apr 2012 16:00:00 GMT 2385270-Memphis-Call-Center
Position Overview

Monitors and evaluates the quality of inbound and/or outbound telephone calls. Documents quality issues and performance measures for management review. Provides information to assist in the feedback and formal education process of individuals on the phone.

Responsibilities

• Monitors inbound & outbound calls from potential and act...]]> Thu, 12 Apr 2012 16:00:00 GMT 2344840-Georgia-Auditor
An Equal Opportunity/ Affirmative Action Employer – AA/EOE/M/F/D/V

Must be fluent in English and Spanish, verbal and written

Position Overview

Team lead role for Customer Service. Receives and/or places telephone calls which are basic and routine to handle any/all aspects of customer accounts, including solicitation, inquiries, and problem resoluti...]]> Tue, 10 Apr 2012 16:00:00 GMT 2340839-Memphis-Call-Center
Responsible for supervising and coaching a team of associates in providing quality service for inbound and/or outbound telephone calls. Creates and maintains company monitoring standards

for call center/customer service representatives. Conducts analysis of monitoring results and provides feedback and recommendations to call center/customer service quality assurance manager.

Responsibilities

1. Monitor activities of associates as needed to in...]]> Wed, 28 Mar 2012 16:00:00 GMT 1618329-Dallas-Call-Center
An Equal Opportunity/ Affirmative Action Employer – AA/EOE/M/F/D/V

Hours: 8:00 a.m. - 5:00 p.m.

Position Overview

Communicates with customers regarding appliance options when a covered appliance must be

replaced. Assists the customer in choosing a replacement appliance, describing features and

upgrade opportunities.

Respo...]]> Mon, 26 Mar 2012 16:00:00 GMT 2294060-Iowa-Call-Center
Seasonal Full-time Opportunities and seasonal part-time (evenings & weekends, 20 hours)

Sales and or Customer Service experience preferred

$10/hour plus commission

Candidates need to be flexible and willing to work evening shifts and/or weekend shifts

Position Overview

Receives and places telephone calls which are predominantly routine in nature, but may require deviation from ...]]> Thu, 15 Mar 2012 16:00:00 GMT 2340354-Dallas-Inside-Sales
Position Overview

Receives and places telephone calls which are predominantly routine in nature, but may require deviation from standard screens, scripts, and procedure with the assistance of a computerized system. This position handles both inbound and outbound calls requiring associates to either sell or save a consumer/customer. Position requires transitioning to other departments based on business needs May a...]]> Thu, 15 Mar 2012 16:00:00 GMT 2340292-Dallas-Inside-Sales
An Equal Opportunity/Affirmative Action Employer – AA/EOE/M/F/D/V

Position Overview

Supervises the day-to-day activities of Call Center Representatives receiving incoming/out going telephone calls. Evaluates and coordinates workflow/activities to achieve expected volume. Handle escalation calls with difficult customers and/or calls requiring in-depth knowledge of the organization's products and services. Monitor...]]> Thu, 23 Feb 2012 14:00:00 GMT 2340673-Dallas-Call-Center
Hours: 11 am - 7:30 pm

Position Overview

Represents American Home Shield to customers and business partners (e.g., contractors,

realtors, etc.). Acquires knowledge and understanding of AHS product coverage and must

adhere to departmental guidelines, policies, and procedures while maintaining a professional

and businesslike relationship with both internal and external customers...]]> Sun, 05 Feb 2012 14:00:00 GMT 2150842-Iowa-Call-Center
Position ...]]> Sun, 05 Feb 2012 14:00:00 GMT 2150840-Iowa-Call-Center
An Equal Opportunity/ Affirmative Action Employer – AA/EOE/M/F/D/V

Position Overview

Facilitates general and specific business unit training programs that focus on advanced concepts

and competencies. Provides feedback on training content and format. Conducts training need assessments to identify and analyze performance gaps.

Responsibilities

1. Facilitates general and specific business...]]> Thu, 02 Feb 2012 14:00:00 GMT 2143007-Atlanta-Training-Coordinator
Position Overview

Manages first line supervisors that responsible for managing the day-to-day operations of a team of representatives that receive and place telephone calls with the assistance of a computerized system. Develops and monitors the application of operating systems including policies and procedures, operating structure, and information flow. Ensures the volume of work produced meets products/service ...]]> Wed, 02 Nov 2011 16:00:00 GMT 1987140-Tampa-Call-Center