Training Specialist II

Job Location: LaGrange, GA

We encourage diverse candidates to apply to this position

An Equal Opportunity/ Affirmative Action Employer – AA/EOE/M/F/D/V

Position Overview

Facilitates general and specific business unit training programs that focus on advanced concepts

and competencies. Provides feedback on training content and format. Conducts training need assessments to identify and analyze performance gaps.

Responsibilities

1. Facilitates general and specific business unit training programs that focus on advanced concepts and competencies (e.g. supervisory skills, conflict resolution, process improvement); uses and adjusts supplemental training materials and activities to support learning transfer.

2. Provides feedback on training content and format to instructional designers.

3. Conducts training need assessments to

identify and analyze performance gaps and/or gaps for consultation with management.

4. Reviews and maintains records for training programs, including but not limited to course

evaluations and associate participation,and analyzes data and trends to recommend

program changes.

5. May serve as an internal resource to assist associates and managers in meeting associate development needs.

6. May travel as needed

Competencies

• ServiceMaster Commitment

• Customer Orientation/Positive Impact

• Results Orientation

• Change Mastery

• Relationship Building/Sensitivity

• Problem Solving and Decision Making

• Initiative

Education and Experience Requirements

• Bachelor's degree or equivalent experience required

• 2-3 years of training experience

Knowledge, Skills, and Abilities

• Knowledge of training practices and methods

• Facilitation and meeting management skills

• Skill and ability to facilitate and conduct instructor

-led classroom and/or virtual training to support knowledge/learning transfer

• Professional written and verbal communication skills including group facilitation

• Skill in Microsoft Word, Excel, PowerPoint, and Outlook software applications

•Ability to organize, manage and lead assigned projects

•Ability to provide clear, concise feedback and make recommendations for improvement

• Attention to detail and analytical skills
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Job ID: 91134&companyGeographyId=58406